Call Center Solutions
Advanced Call Center Solutions for Peak Performance
Telza empowers call centers with smart routing, real-time analytics, CRM integrations, and live monitoring—driving efficiency, agent productivity, and customer satisfaction.
Transform your call center operations with Telza’s comprehensive suite. Handle high-volume inbound/outbound campaigns seamlessly with predictive dialing, progressive dialing, and preview modes. Intelligent ACD distributes calls based on skills, priority, or availability for faster resolutions.
Monitor performance in real-time with wallboards, dashboards, and customizable reports. Supervisors can whisper, barge, or coach agents live. Record calls with on-demand or always-on options, including PCI-compliant redaction for secure payments.
Integrate with leading CRMs (Salesforce, Zendesk, HubSpot) for screen pops, click-to-dial, and automated logging. Omnichannel support unites voice, email, chat, and SMS in one queue. AI-powered sentiment analysis and speech analytics provide actionable insights.
Scale effortlessly with cloud-based architecture—add agents instantly without hardware. Enjoy 99.99% uptime, geo-redundancy, and enterprise security. Custom scripts, IVR builders, and API access tailor the platform to your workflows. Boost CSAT, reduce AHT, and maximize ROI with Telza.
Real-Time Analytics
Dashboards, wallboards, and custom KPIs.
CRM Integrations
Seamless with Salesforce, Zendesk, and more.
Live Agent Monitoring
Whisper, barge, and silent monitoring tools.
Enterprise-Grade Call Center Tools
- Predictive, Progressive & Preview Dialers
- Omnichannel Queues (Voice, Chat, Email, SMS)
- Call Recording, Transcription & Sentiment Analysis
- Supervisor Tools: Whisper, Barge, Coach
- Real-Time & Historical Reporting
- CRM/CTI Integrations & Screen Pops
- Custom IVR & Script Builders
- Wallboards & Agent Scorecards
- Compliance: PCI, TCPA, GDPR
- API & Webhooks for Automation
Pick a Pricing Plan for Call Center Solutions
Basic
$50
- 25 Agents/SIPs Included
- Standard Support (Email & Chat)
- CLI Routes Enabled
- Real-Time Call Dashboard
- Monthly Usage Reports
- Basic Analytics & Monitoring
- Custom Integrations
Business
$120
- 50 Agents/SIPs Included
- 24/7 Priority Support
- Premium Routes & Quality Calls
- Detailed Analytics Dashboard
- API & CRM Integration
- Call Recording & Reports
- Role-Based User Access
Enterprise
Custom Quote
- Unlimited Agents/SIPs
- Dedicated Account Manager
- Customized Routing & Setup
- Advanced Security & Encryption
- 99.99% Uptime SLA Guarantee
- Multi-Region Data Centers
- Onboarding & Team Training
Supercharge Your Call Center Now!
Boost efficiency and satisfaction. Start your free trial today!
Start Free Trial Schedule Demo